![]() They don't have the ability to send you password reset links or provide you other ways to access or change account details. This means our support agents and advocates can't do more than you can do for yourself with the account recovery form. The account recovery process is designed to protect your account and its contents. We understand your frustration if you discover you can't recover your account. ![]() If you haven't tried the steps in this order, go to Step 1: Reset a forgotten Microsoft account password. The information in this article assumes you've tried the previous steps to reset and recover your account. Your Microsoft account recovery request wasn't granted
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